Success Story: IKEA

  • 40% working time saved with Facelift Cloud

  • Response time immensely reduced

  • Increased fan base by 20%

Social Care and Customer Experience of the Next Generation

The global IKEA Group counts more than 140,000 employees and has been producing furniture and home accessories since 1943. IKEA’s successful history began no later than 1951 when the very first IKEA catalogue was issued.

Discover in this Success Story how IKEA has been able to significantly increase customer loyalty and customer satisfaction on Facebook with the aid of the Facelift Cloud to reach its users more efficiently than ever before.

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