White Paper:
How to structure digital customer service successfully

Build your customer service on Facebook, Instagram, WhatsApp and Co. in the most effective way. We will show you everything you need to know.


Today's businesses need to structure their customer service activities in the best possible way to differentiate themselves from the competition and gain important competitive advantages.

In this White Paper, we show you how to successfully structure your customer service in the social web and what you need to pay attention to. We focus on the following points:

1. Internal organization: preparation & implementation
2. Dealing with customers and interested parties
3. Dealing with the platforms/networks

Enjoy reading!