How to excel at customer care in 2021
Understand what your customer is talking about, where these conversations take place and what they are all about
Did you miss out on our latest webinar together with our partner Talkwalker? No problem! You can now watch the full recording and get direct impact for your own customer care project in 2021.
In about 50 minutes you will get a deeper understanding of what customer care is all about and how to establish an effective strategy to make your customers happier. This is what the webinar will exactly be about:
We discuss the difference between customer care and customer service
Present the four top issues to deliver excellent customer experiences
Give reactive and proactive tips based on real cases