Facelift Cloud Product Highlights 2021

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A lot has happened in 2021 and Facelift Cloud has certainly experienced change on many fronts! Just like last year, we're looking back and taking some time to examine the most important product highlights and updates together with you.

Among the most impactful changes were:

Facelift Cloud supports Instagram Direct Messages

One of your most asked-for feature; Facelift Cloud now supports community management directly via Instagram direct messages. Now your DMs will be sent straight to Moderation where you can easily reply, sort, or designate responsibilities among your team.  Learn more about how Instagram direct messages are supported by Facelift Cloud!


WhatsApp Message Templates made easy!

As an official WhatsApp Business Solution Provider, we wanted to take steps to assure that your WhatsApp - Facelift Cloud pairing offers you the perfect interface to communicate personally and directly with your customers via WhatsApp!

24 hours after receiving a customer message, you can now respond to customers with a message template. You can also use these to gently nudge your customers answer you, and in this way reopen the 24-hour window for custom, free of cost messages.

Hello better customer service!

Learn more about it here!


Improved response templates for Instagram and Twitter

Ensuring that your customer service and community manage are convenient and simple, this year we instituted better response templates for both Instagram and Twitter. Take advantage of these to streamline your communication across these networks. 

Curious about this feature? Learn more!


We overhauled Instagram @Mentions

Boosting engagement and improving the seamless communication between your followers and your team has always been one of our top priorities. That's why we rolled out better integration of IG @mentions. 

Now your users will experience a more fluid, convenient community management experience on Instagram and the opportunity to really turn up the engagement! Learn more about it here!


We never tire of improving Facelift Cloud and always strive to build an even better product. Despite all the challenges, 2021 was still a successful year for us and we're proud of the progress we've made, and we hope you enjoyed the ride as much as we did.

2022 is going to be even better!

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